Description
Website Maintenance Features
| Feature | Description |
|---|---|
| Website Health Monitoring | Fortnightly inspection of website availability, essential pages, navigation, functionality and visible technical issues to identify maintenance requirements. |
| Software & Platform Updates | Fortnightly checking and installation of compatible CMS, WordPress core, themes, plugins and supported extensions, wherever applicable. Appropriate precautions and compatibility checks will be performed before updates. |
| Weekly Backup Management | Weekly backup of website files and databases, subject to hosting facilities and access permissions. A backup before planned major updates will also be attempted wherever technically feasible. |
| Enhanced Security & Malware Checks | Regular security inspections, malware scanning and review of available security settings to identify potential threats, suspicious activity and visible vulnerabilities. |
| Enhanced Error Troubleshooting | Troubleshooting and correction of covered website errors, broken elements, functionality issues and routine technical problems within the existing website structure. |
| Forms & Broken Link Management | Regular testing of contact forms, enquiry forms and existing submission functionality, along with identification and correction of covered broken internal and external links. |
| Performance Optimisation | Enhanced website speed and performance checks, along with routine optimisation of compatible images, caching settings and other existing performance elements where technically feasible. |
| Mobile Responsiveness & Compatibility | Detailed inspection of essential website pages across mobile, tablet and desktop screen sizes to identify and correct covered display and layout issues. |
| Database Optimisation | Regular database health checks and safe cleanup of unnecessary temporary data, revisions and other supported database elements to maintain efficient operation. |
| E-commerce Functionality Maintenance | Regular checks of existing product displays, shopping cart, checkout process, configured payment gateway functionality and order workflows for compatible single-vendor e-commerce websites. |
| Multi-Vendor Marketplace Maintenance | Regular checks of existing vendor registration, vendor dashboards, product submissions, commission calculations and marketplace order workflows on compatible multi-vendor platforms. |
| Routine Content Updates | Limited updates to existing website text, images, contact information and business details, subject to the agreed maintenance scope and supplied content. |
| Priority Technical Support | Priority handling of maintenance-related technical requests through agreed communication channels during business working hours, subject to the support scope and availability. |
| Maintenance & Technical Reports | Periodic reports covering completed maintenance activities, update status, backup checks, identified issues and relevant technical recommendations. |
Terms of Service
- This plan provides website maintenance services for a period of 6 months from the agreed service commencement date.
- The plan applies to one existing website or web portal identified and assessed before commencement. Additional websites or portals will be quoted separately.
- Coverage includes compatible business websites, corporate websites, WordPress websites, custom-developed websites, single-vendor e-commerce stores, multi-vendor marketplaces and other supported web portals.
- Routine health checks, software updates and maintenance inspections will be performed fortnightly. Website files and database backups will be performed weekly, subject to available hosting facilities and access.
- Client must provide the necessary website administration access, hosting control panel access, server or domain access where required, and other credentials needed to perform maintenance.
- Client must maintain active domain registration, hosting, SSL certificates and required third-party services throughout the maintenance period.
- Hosting, domain renewals, SSL charges, premium themes, plugins, extensions, licences, APIs, payment gateway fees and third-party subscriptions are not included. Actual costs must be paid by the client.
- Updates will be performed only when compatible and reasonably safe. Major version upgrades, unsupported software, outdated custom code and compatibility conflicts may require separate assessment and charges.
- Backup frequency depends on available hosting facilities, storage and access permissions. Backup restoration, disaster recovery and recovery of data lost due to hosting failure or third-party incidents are not guaranteed under this plan.
- Security checks and malware scanning are preventive measures and do not guarantee complete protection against hacking, malware, cyberattacks or security vulnerabilities. Extensive malware removal, website recovery and security incident remediation may be charged separately.
- E-commerce maintenance includes checks of existing product displays, cart, checkout, configured payment gateway and order workflows. Product uploads, inventory management, order processing and daily store operations remain the client’s responsibility.
- Multi-vendor maintenance includes checks of existing vendor registration, dashboards, product submissions, commission calculations and marketplace order workflows. Daily vendor management, product approval, dispute handling and order operations remain the client’s responsibility.
- Routine content updates are limited to existing website content and supplied text or images. New pages, bulk content entry, product uploads, extensive image editing and catalogue management are not included.
- Minor troubleshooting and routine maintenance fixes are covered within the agreed scope. Website redesigns, new features, custom development, new integrations, extensive coding and major bug fixing will be charged separately.
- Issues caused by hosting providers, domain registrars, third-party platforms, payment gateways, external services or unauthorised modifications are outside Upstart’s direct control and may require separate resolution or charges.
- The client is responsible for maintaining accurate website content, business information, customer data, payment records and required legal or regulatory compliance.
- Technical support is provided through agreed communication channels during business working hours. Priority handling does not constitute a guaranteed resolution time or 24/7 emergency support.
- The maintenance service expires at the end of the 6-month period. Renewal or continuation requires a separate renewal arrangement and applicable payment.
- Continuous 24/7 monitoring, guaranteed uptime, emergency response and ongoing website or marketplace operations are not included in this plan.
