Description
Website Maintenance Features
| Feature | Description |
|---|---|
| Weekly Website Health Monitoring | Weekly inspection of website availability, essential pages, navigation, functionality and visible technical issues to help maintain reliable website operation. |
| Software & Platform Update Management | Weekly checking of available CMS, WordPress core, theme, plugin and supported extension updates. Compatible updates will be scheduled and implemented with appropriate backup and compatibility precautions. |
| Daily Backup Management | Configuration or management of daily automated website files and database backups wherever supported by the hosting environment, along with weekly backup verification. Actual backup frequency depends on hosting capabilities and available storage. |
| Advanced Security & Malware Monitoring | Enhanced security inspections, regular malware scanning and review of available security settings to identify suspicious activity and potential vulnerabilities. |
| Advanced Error Troubleshooting | Investigation and correction of covered website errors, broken elements, compatibility issues and existing functionality problems within the agreed maintenance scope. |
| Forms & Broken Link Monitoring | Weekly checks of existing contact forms, enquiry forms and submission functionality, along with identification and correction of covered broken internal and external links. |
| Advanced Performance Optimisation | Regular speed and performance assessment, with optimisation of compatible caching settings, images, database elements and existing website resources where technically feasible. |
| Cross-Device Compatibility Checks | Detailed inspection of essential website pages on mobile, tablet and desktop devices, with correction of covered display and layout issues within the existing design. |
| Advanced Database Maintenance | Regular database health inspections, safe cleanup of unnecessary temporary data and optimisation of supported database elements to help maintain efficient website performance. |
| Comprehensive E-commerce Maintenance | Detailed checks of existing product displays, product variations, shopping cart, checkout, configured payment gateway functionality, order notifications and order workflows for compatible single-vendor e-commerce websites. |
| Comprehensive Multi-Vendor Marketplace Maintenance | Detailed checks of existing vendor registration, vendor dashboards, product submissions, vendor order workflows, commission calculations and marketplace functionality on compatible multi-vendor platforms. |
| Routine Content Updates | Regular updates to existing website text, images, contact details and business information within an agreed reasonable maintenance allowance, using content supplied by the client. |
| Backup Restoration & Recovery Assistance | Assistance with restoration of available website files and database backups in covered situations, subject to backup availability, hosting access and technical feasibility. |
| Priority Technical Support | Priority handling of covered website maintenance requests through agreed communication channels during business working hours. |
| Monthly Maintenance & Technical Reports | Monthly reports summarising completed maintenance activities, software updates, backup status, security checks, identified issues and technical recommendations. |
Terms of Service
- This plan provides website maintenance services for a period of 12 months from the agreed service commencement date.
- The plan applies to one existing website or web portal identified and assessed before commencement. Additional websites or portals will be quoted separately.
- Coverage includes compatible business websites, corporate websites, WordPress websites, custom-developed websites, single-vendor e-commerce stores, multi-vendor marketplaces and other supported web portals.
- Routine website health checks and update availability checks will be performed weekly. Daily backups will be configured or managed wherever supported by the hosting environment, with weekly verification subject to available facilities.
- Client must provide the required website administration access, hosting control panel access, server or domain access where necessary, and other credentials needed to perform maintenance.
- Client must maintain active domain registration, hosting, SSL certificates and all required third-party services throughout the maintenance period.
- Hosting, domain renewals, SSL charges, premium themes, plugins, extensions, licences, APIs, payment gateway fees, backup storage services and other third-party subscriptions are not included. Actual costs must be paid by the client.
- Software updates will be performed only when compatible and reasonably safe. Major version upgrades, unsupported software, outdated custom code and compatibility conflicts may require separate assessment and charges.
- Daily backups depend on hosting capabilities, automation facilities, available storage and access permissions. Backup restoration assistance is subject to available and usable backups. Complete disaster recovery and guaranteed data recovery are not promised.
- Security checks and malware monitoring are preventive measures and do not guarantee complete protection against hacking, malware, cyberattacks or security vulnerabilities. Extensive malware removal, incident response and major website recovery may be charged separately.
- E-commerce maintenance covers checks of existing product displays, variations, cart, checkout, configured payment gateway, notifications and order workflows. Product uploads, inventory management, order processing and daily store operations remain the client’s responsibility.
- Multi-vendor maintenance covers checks of existing vendor registration, dashboards, product submissions, commission calculations and marketplace order workflows. Daily vendor management, product approval, dispute handling, commission settlements and order operations remain the client’s responsibility.
- Routine content updates are limited to existing website content and client-supplied text or images within an agreed reasonable allowance. New pages, bulk content entry, product uploads, extensive image editing and catalogue management are not included.
- Routine troubleshooting and maintenance fixes are covered within the agreed scope. Website redesigns, new features, new integrations, custom development, extensive coding and major bug fixing will be charged separately.
- Issues caused by hosting providers, domain registrars, third-party platforms, payment gateways, external services or unauthorised modifications are outside Upstart’s direct control and may require separate resolution or charges.
- Client is responsible for maintaining accurate website content, business information, customer data, payment records and required legal or regulatory compliance.
- Priority support is provided through agreed communication channels during business working hours. Priority handling does not constitute a guaranteed resolution time or 24/7 emergency support.
- The maintenance service expires at the end of the 12-month period. Renewal or continuation requires a separate renewal arrangement and applicable payment.
- Continuous 24/7 monitoring, guaranteed uptime, emergency response guarantees and ongoing website, e-commerce or marketplace operations are not included in this plan.
