Description
Website Maintenance Features
| Feature | Description |
|---|---|
| Website Health Check | Monthly inspection of website availability, essential pages, navigation and general functionality to identify visible technical issues. |
| Software & Platform Updates | Monthly checking and installation of compatible CMS, WordPress core, theme and plugin updates, wherever applicable and supported. Updates are performed with appropriate precautions. |
| Website Backup Management | Monthly backup of website files and database, where hosting access and backup facilities permit, along with a backup before planned updates when feasible. |
| Basic Security & Malware Checks | Basic security inspection and malware scanning using available tools to identify potential threats and visible security concerns. |
| Website Error Troubleshooting | Identification and troubleshooting of covered basic website errors, broken page elements and routine technical issues within the existing website functionality. |
| Forms & Broken Link Checks | Basic testing of contact and enquiry forms, submission functionality and identification of broken internal or external links. |
| Website Speed & Performance Checks | Basic website loading and performance checks, with minor compatible optimisation where technically feasible. |
| Mobile Responsiveness Checks | Inspection of existing website layouts and essential pages on mobile, tablet and desktop screen sizes to identify visible display issues. |
| Database Maintenance | Basic database health inspection and cleanup of unnecessary temporary data where supported and safe to perform. |
| E-commerce Functionality Checks | Basic checks of existing product displays, shopping cart, checkout and order workflows for compatible single-vendor e-commerce websites. |
| Multi-Vendor Marketplace Checks | Basic checks of existing vendor registration, vendor dashboards, product submission and marketplace order workflows on compatible multi-vendor platforms. |
| Basic Technical Support | Assistance with covered website maintenance issues through the agreed communication channels during the service period. |
Terms of Service
- This plan provides website maintenance services for a period of 3 months from the agreed service commencement date.
- The plan applies to one existing website or web portal identified and assessed before commencement. Additional websites or portals will be quoted separately.
- Coverage includes compatible business websites, corporate websites, WordPress websites, custom-developed websites, single-vendor e-commerce stores, multi-vendor marketplaces and other supported web portals.
- Routine maintenance checks, updates, backups and inspections will be performed monthly, subject to website requirements, platform compatibility and available access.
- Client must provide the required website administration access, hosting control panel access, domain or server access where necessary, and other credentials required for maintenance.
- Client must maintain active domain registration, hosting, SSL certificates and all required third-party services throughout the maintenance period.
- Hosting, domain renewals, SSL charges, premium themes, plugins, extensions, licences, APIs, payment gateway fees and other third-party subscriptions or services are not included. Actual costs must be paid by the client.
- Updates will be performed only when compatible and reasonably safe. Major version upgrades, unsupported software, outdated custom code and compatibility conflicts may require separate assessment and charges.
- Backups depend on available hosting facilities, storage and access permissions. Backup restoration, disaster recovery and recovery of data lost due to hosting failure or third-party incidents are not guaranteed under this Basic Plan.
- Security checks and malware scans are preventive maintenance measures and do not guarantee complete protection against hacking, malware, cyberattacks or security vulnerabilities.
- E-commerce and multi-vendor maintenance covers basic checks of existing functionality. Product uploads, inventory management, order processing, vendor management, commission management and daily store operations remain the client’s responsibility.
- Minor troubleshooting and routine maintenance fixes are covered within the agreed scope. New features, redesigns, new integrations, extensive coding, major bug fixing and development work are charged separately.
- Content creation, bulk content entry, product uploads, extensive image editing and regular catalogue management are not included.
- Issues caused by hosting providers, domain registrars, third-party platforms, payment gateways, external services or unauthorised modifications are outside Upstart’s direct control and may require separate resolution or charges.
- Upstart is not responsible for service interruptions, data loss or technical failures caused by the client’s hosting provider, third-party vendors or actions beyond the agreed maintenance scope.
- The client is responsible for maintaining current website content, business information, customer data, payment records and required legal or regulatory compliance.
- The maintenance service expires at the end of the 3-month period. Renewal or continuation requires a separate renewal arrangement and applicable payment.
- Continuous uptime monitoring, emergency response guarantees and 24/7 technical support are not included in this Basic Plan.
