Description
AI & Automation Features
| AI Chatbot Setup | Configuration of a basic AI-powered chatbot for handling common customer interactions. |
| Automated Responses | Setup of automated responses for frequently asked customer questions. |
| WhatsApp & Email Workflows | Basic response workflows using compatible WhatsApp and email platforms. |
| Business Information & FAQ Automation | Configuration of business details, services and FAQs for automated customer responses. |
| Enquiry Collection | Basic collection and organisation of customer enquiries. |
| Simple Task Automation | Automation of selected repetitive business tasks using compatible tools. |
| Customer Notifications | Setup of notifications to inform the business when new customer enquiries are received. |
| Workflow Testing & Handover | Basic testing of configured workflows and handover with usage guidance. |
Client Requirements & Terms
- This is a one-time implementation service covering setup, configuration, testing and handover of the agreed automation solution.
- Client must provide business details, FAQs, contact information, service details and required response content.
- Client must provide necessary access to WhatsApp Business, email accounts and other platforms included in the approved scope.
- Automation depends on the availability, compatibility and permissions of the selected third-party platforms.
- API usage, WhatsApp Business API charges, AI credits, platform subscriptions, premium plugins and licences are not included. Client pays actual charges directly.
- Only the chatbot, response workflows and task automations specifically included in the purchased plan are covered.
- Upstart will test the configured workflows and provide a basic demonstration or handover guide.
- Client is responsible for the accuracy of business information, response content and customer data supplied.
- New workflows, additional integrations, changes beyond the agreed scope and future modifications are charged separately.
- Continuous monitoring, maintenance, troubleshooting and ongoing management are not included in this one-time plan and can be purchased separately.
